We offer a number of shipping options to fit your needs.

Please use the chart below to estimate shipping and handling charges based on the pre-tax value of US orders.

 

SHIPPING METHOD            SHIPPING TIME                    SHIPPING CHARGES

Standard                          4-7 business days                        $7.95 - $18.95

 

Express                            2-3 business days                         Add $25.00

 

Overnight                         1-2 business days                         Add $40.00

 

Below you will find shipping fees by order total.

Please note: Taxes & gift cards do not apply to your order total.

 

ORDER TOTAL                     SHIPPING FEE

 

Up to $49.99                           $7.95

 

$50.00 to $74.99                    $9.95

 

$75.00 to $124.99                  $11.95

 

$125.00 to $149.99                $14.95

 

$150.00 to $299.99                $16.95

 

$300.00 or more                    $18.95

 

We do not ship on Saturdays, Sundays and/or nationally observed US holidays. Standard shipping orders can take up to 48 hours to process; express or overnight orders placed after 1 PM will ship on the next business day.

 

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

 

Plants only ship to mainland USA. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

 

Plant Return Policy

 

THERE ARE NO REFUNDS OR RETURNS ON ANY OF OUR LIVING PRODUCTS, INCLUDING SUCCULENTS, HOUSE PLANTS, CACTI, OR ANY OTHER VARIETY OF LIVING PLANT WE SELL.  ALL SALES ARE FINAL.

 

Due to the perishable nature of plants, we do not offer refunds on plant orders.

We take great care in packaging and shipping our plants to ensure their safe arrival, however, we cannot guarantee the condition of the plants once they leave our care.

By placing an order, you acknowledge the aforementioned refund policy.  Additionally, Tansy assumes no liability for lost or stolen packages.  It is the responsibility of the customer to track their order via the tracking link provided and collect their packages promptly.

If your order is lost or stolen, please file a claim against USPS (we're happy to help you in this process).  Please contact us with any questions, comments, or concerns by sending an email to support@shoptansy.com.

 

Non-perishable products such as pots, soil, and top dressing may be returned unused, unopened, an undamaged up to 30-days from the receipt of goods.  Customers are responsible for the return postage cost.  Fragile items such as pots need to be packed well with bubble wrap or other protective packing materials to ensure safe delivery.  Products returned damaged will not be granted a refund.  We advise that you use USPS Priority Mail which includes damage insurance up to $50.

 

We only ship plants that are disease free and of good quality.  That being said, we cannot control what happens to your order during transit.

 

If plants arrive damaged due to transit, we will issue a store credit ONLY. 

As stated above, Refunds are not available on live plants.

 

In order for this to happen, you must contact us within 48 hours of receipt of your order by sending an email to support@shoptansy.com.  Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.