FREE DELIVERY WITHIN 3 MILE DRIVING DISTANCE FROM BURBANK SHOP!!!

Shipping & Returns

We offer a number of shipping options to fit your needs.

Please use the chart below to estimate shipping and handling charges based on the pre-tax value of US orders.

 

SHIPPING METHOD            SHIPPING TIME                    SHIPPING CHARGES

 Standard                          4-7 business days                        $7.95 - $18.95

 

Express                            2-3 business days                         Add $15.00

 

Overnight                         1-2 business days                         Add $20.00

 

Below you will find shipping fees by order total.

Please note: Taxes & gift cards do not apply to your order total.

 

ORDER TOTAL                     SHIPPING FEE

 

Up to $49.99                           $7.95

 

$50.00 to $74.99                    $9.95

 

$75.00 to $124.99                  $11.95

 

$125.00 to $149.99                $14.95

 

$150.00 to $299.99                $16.95

 

$300.00 or more                    $18.95

 

We do not ship on Saturdays, Sundays and/or nationally observed US holidays. Standard shipping orders can take up to 48 hours to process; express or overnight orders placed after 1 PM will ship on the next business day.

 

Once shipped, you will receive a Shipment Confirmation email with a tracking number. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.

 

We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.

 

Our Return Policy

Did you fall in love? If not, see below for all the return details.

For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price.

Final Sale Policy: all sale items purchased at an extra 50% off are final sale and cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@shoptansy.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@shoptansy.com and send your item to: Tansy, 2120 W. Magnolia Blvd, Burbank CA 91506, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: Tansy, 2120 W. Magnolia Blvd, Burbank CA 91506, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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